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ANSWERS TO YOUR QUESTIONS

Customers

Are there shipping charges involved?

we offer free shipping all over India.

You will receive your order item in 5-7 days.

You can cancel your order please write mail care@eloookcart.com

Yes. In-case of prepaid order cancellation, Your refund will be credited to your source bank account.

Once your order is confirmed and processed, you can track the status on your eLookCart Account. You will be informed once the product gets dispatched.

To track your order, go to My Orders, select the order and click on "Track".

Yes! We have a search box on our site. Search terms like "pink tee" or "red kurta" and we will show you all those items currently available on the site.

Sizing varies, because we sell products from many different brands. sizeguide show in product page.

Do you offer cash on delivery option ?

Currently we are not provide case on delivery orders.

No. Currently we are delivering products only in India.

Yes! You can cancel your order, if your order has not yet processed.

Sorry, once you place the order we can not add another item to the same order. In such case you can place a new order.

We will work to resolve immediately. Write mail us on care@elookcart.com However, before dispatching the package, we ensure that it has complete order in good condition.

We confirm your order and send the details to our sellers, then they pack the order and hand it over to the courier person. This process take 24-48 hours, till then the status of the order remains “processing.

Sellers

Why should I sell on eLookCart ?

eLookCart is the Indian e-commerce business with low margin and easy process to sell your products. we are the strongest partner to take your products to customers all over India.

Anyone selling new and genuine products is welcome. In order to start selling, you need to have the following:
- Minimum of 1 unique products to sell
- Bank account information

To sell on eLookCart:
1. Register yourself at elookcart.com/seller.
2. List your products and inventories under specific product categories.
3. Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer.
Once an order is successfully dispatched, eLookCart will settle your payment within 7-15 business days based on your seller tier.

No, eLookCart will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.

No, any document require in seller account.

Currently no any limit to product listing.

The following deductions are made from the order item value:
- Commission fee: A percentage of the order item value vary based on vertical/sub-category
- Logistic fee (calculated on the basis of the product weight, shipping location and )
- Collection fee: This will vary based on order item value and customer payment mode (Prepaid)
- GST (applicable on all of the above components)

Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.

No. Currently we are not provide packaging material. it is manage by sellers.

When pricing products on eLookCart, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

What protection does eLookCart offer in case of lost/damaged goods and fraudulent customer claims ?

eLookCart has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request support@elookcart.com. When the buyer or logistics partner is at fault, you will receive due compensation.

Would I get compensation if the customer has returned damaged products ?

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Would I get compensation if the customer has replaced the original product with a different item ?

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

Would I get compensation if the goods are damaged or lost in transit ?

Yes. When your products are damaged in transit, you can raise a claim under the Seller Protection Fund. The refund depends on the scenario and product.

Who decides the price of the products ?

As a seller, you will set the price of your products.

No. Listing of products on elookcart.com is absolutely free. eLookCart does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

The payment will be made directly to your bank account through NEFT transactions. eLookCart will settle your payments within 7-15 business days based on your seller tier.

After fill all the details like bank account infomation with warehouse information then your seller profile is complete, you can start listing your products and start selling.